Sram AXS
Thanks for contacting SRAM Rider Support.
My apologies for any frustration or disruption to your riding plans that this may have caused.
Based on your video, my initial assessment is that this sounds like a servo motor failure of some sort. Please try the Firmware Recovery process below to eliminate the possibility of a firmware related issue.
If this process does not resolve the issue, let's proceed to a warranty evaluation immediately. Please contact or visit the original point of purchase to report the issue and request warranty evaluation. Your dealer will check warranty eligibility and submit a claim if appropriate and eligible. More information about our warranty process can be found below.
Firmware recovery som skusil hned ako som došiel domov, bez zmeny. Včera som písal do shopu kde som to kúpil. Snáď to bude rýchly a bezproblémový proces reklamacie.